Interior view of a renovated Laboral Kutxa branch showcasing digital signage and updated customer areas.

Laboral Kutxa

Spain

Laboral Kutxa trusted TRISON to transform its branches, offering a model that is closer, more efficient and adapted to the new demands of its customers.

The Challenge

Renew the branch model to provide more direct and personalised service, optimising space and the customer experience while maintaining proximity and reinforcing the bank’s brand identity.

The Insight

TRISON integrated digital solutions including dynamic signage, appointment and visit management, and space optimisation systems to enhance comfort, operability, and the overall brand experience.

Exterior of a Laboral Kutxa branch prior to digital transformation, highlighting the need for updated communication systems.
Digital signage displays inside the branch offering real-time updates and customer guidance

Customer-centric banking

Digital tools transform each branch into a more agile, comfortable and future-ready environment.

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Banking evolved

Dynamic signage, digital content and appointment systems allow Laboral Kutxa to communicate efficiently, manage visitor flows and reduce waiting times, creating a smoother and more intuitive customer journey.

Digital appointment management interface guiding customers through their visit at the branch.

A modern bank with Hawaiian soul

TRISON’s digital transformation enhances comfort, efficiency and brand identity, shaping branches that are closer, smarter and tailored to the customer of the future.

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